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Shipping, Returns & Policies
How reclaimed material ships, what happens if a crate arrives damaged, and why all sales are final.
Shipping
We ship nationwide directly to your jobsite or preferred location. All reclaimed slate orders are securely crated and freighted using trusted carriers experienced in handling heavy, fragile materials. Once your order is ready to ship, you’ll receive tracking details and delivery instructions. If you have specific site requirements or delivery access notes, let us know during the quote process—we’re happy to accommodate.
Key shipping details
Nationwide freight delivery available.
Orders crated and palletized for jobsite readiness.
Typical turnaround: 3–7 business days after order confirmation.
Liftgate service and delivery scheduling available upon request.
You’ll receive full delivery details prior to shipment.
Free shipping on orders over $999.
Returns
Due to the nature of our reclaimed materials, all sales are final. However, we stand behind the quality of every slate we sell. Each piece is hand-inspected, sounded, and culled to meet our standards. Because our slate is sold as-is—with its original patina and weathering—minor imperfections are expected and part of its character. We encourage all buyers to review the photos and batch details we provide prior to finalizing your order. If you have concerns about fit or color matching, we’re happy to help before the order is confirmed.
Key returns information
All sales are final—no returns or exchanges.
Each order is inspected and confirmed before shipping.
We provide batch photos and details for approval.
Please inspect crates upon delivery and report any shipping damage within 48 hours.
If shipping damage occurs, we’ll work with the freight carrier to file a claim and help resolve the issue promptly.
Questions
If you have any concerns about shipping, delivery, or your order, please contact us. We’re here to make the process smooth and reliable.
Not sure what you need? We’ll walk you through it.
Whether it’s a specific match or a custom project, we’re happy to help.
